Cancellation Policy

Effective Date: 17 September 2025

At ProjectLitl, we understand that sometimes you may change your mind. This Cancellation Policy explains the conditions under which you may cancel an order placed on www.projectlitl.com.

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1. Order Cancellation Before Dispatch

• You may cancel your order any time before it has been dispatched.
• To request a cancellation, please contact us immediately at [[email protected] / +91 6282 600 342] with your order number.
• If the cancellation request is approved, the full amount paid will be refunded to your original payment method within 7–10 business days.

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2. Order Cancellation After Dispatch

• Once an order has been dispatched, cancellation is no longer possible.
• However, you may refuse delivery from the courier agent at the time of delivery.
• Once the product is returned to us in its original condition, we will initiate a refund to your original payment method within 7–10 business days.

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3. Refund Timeline

• Approved cancellations will be refunded within 7–10 business days of confirmation.
• Timelines may vary depending on your bank or payment provider.

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4. Exceptions

• Customized or personalized products cannot be canceled once processed.
• If the order has already been delivered, please refer to our Return & Refund Policy instead.

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5. Contact Us

For cancellation requests or queries, please contact:

ProjectLitl
📧 Email: [email protected]
📞 Phone: +91 6282 600 342
🌐 Website: www.projectlitl.com