Privacy Policy

Effective Date: 17 September 2025

ProjectLitl (“we,” “our,” or “us”) values the trust you place in us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit www.projectlitl.com (the “Website”) and purchase our products, in compliance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

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1. Information We Collect

We may collect the following information from you:

• Personal Information:
  Name, phone number, email address, billing and shipping address.
• Payment Information:
  Limited details required to process transactions (we do not store credit/debit card details; payments are processed via secure third-party gateways).
• Children’s Information:
  We do not knowingly collect personal information directly from children under 18 years of age. All purchases and accounts must be created by parents/guardians.
• Non-Personal Information:
  Device details, IP address, browser type, cookies, and browsing patterns.

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2. Purpose of Collection & Use of Information

Your information is collected and used only for:

• Processing and fulfilling your orders.
• Delivering products and handling returns.
• Communicating updates, offers, and support.
• Improving our products, website, and customer experience.
• Marketing and promotions (only with your consent).
• Compliance with legal obligations.

We will not use your information for any purpose not consented to, unless required by law.

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3. Disclosure of Information

We may share your information only with:

• Payment processors (for secure transactions).
• Delivery and logistics partners (to deliver your orders).
• Service providers (IT, hosting, analytics).
• Legal authorities if required by law or for fraud prevention.

We do not sell, rent, or trade your personal information.

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4. Children’s Privacy

• Our services are directed to parents/guardians purchasing clothing for children.
• We do not knowingly collect data directly from children under 18.
• If you believe your child has shared personal information with us, please email us at [email protected], and we will promptly delete it.

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5. Cookies & Tracking

We use cookies to:

• Remember shopping preferences and cart items.
• Improve website functionality and performance.
• Analyze user behavior for better services.
• Provide personalized recommendations and offers.

You may disable cookies in your browser, but some features may not work properly.

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6. Data Security

We follow reasonable security practices as required under Indian law, including:

• SSL encryption on our website.
• Secure payment gateways (PCI-DSS compliant).
• Restricted access to personal data on a need-to-know basis.

However, no method of online transmission is completely secure, and we cannot guarantee absolute protection.

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7. User Rights (as per DPDP Act, 2023)

As a user, you have the right to:

• Access your personal data we hold.
• Correct or update your information.
• Withdraw consent for data processing.
• Request deletion of your personal data (subject to legal obligations).
• Opt out of marketing communications.

To exercise these rights, contact us at [email protected].

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8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law.

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9. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted here with a revised “Effective Date.”

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10. Contact Us

For any questions, concerns, or complaints regarding this Privacy Policy, contact us at:

ProjectLitl
📧 Email: [email protected]
🌐 Website: www.projectlitl.com