Shipping & Delivery Policy

Effective Date: 17 September 2025

At ProjectLitl, we are committed to delivering your orders quickly and safely. This Shipping & Delivery Policy outlines how we process, ship, and deliver your purchases made through www.projectlitl.com.

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1. Order Processing

• Orders are processed within 1–2 business days after successful payment.
• Orders placed on weekends or public holidays will be processed on the next working day.
• In case of any delays (stock availability, verification issues), you will be notified by email/phone.

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2. Shipping Timelines

• Metro Cities (India): 5–7 business days
• Other Cities/Towns (India): 5–7 business days
• Remote/Outstation Areas: 7–10 business days

Please note: These timelines are estimates. External factors (logistics delays, weather, holidays, strikes) may affect delivery.

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3. Shipping Charges

• Free shipping may be offered on select orders (as per promotions mentioned on the Website).
• Standard shipping charges will be displayed at checkout before order confirmation.

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4. Delivery Partners

We use trusted courier services and logistics partners to ensure timely delivery. Once shipped, you will receive a tracking ID and link via email/SMS to monitor your shipment.

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5. Delivery Attempts

• Our courier partners will make up to 2 delivery attempts.
• If the package cannot be delivered (wrong address, unavailability, refusal), it will be returned to us.
• Re-shipping charges may apply in such cases.

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6. Damaged or Lost Packages

• If your package arrives damaged, please notify us within 48 hours with photos/videos.
• If your package is lost in transit, we will initiate an investigation with the courier partner and arrange a replacement or refund.

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7. Contact Us

For shipping and delivery queries, please contact:

ProjectLitl
📧 Email: [email protected]
📞 Phone: +91 6282 600 342
🌐 Website: www.projectlitl.com